How to bring up inconvenient feedback, or when user insights aren’t about design

If you see something, saying something can help your team immensely

Photo by Oladimeji Ajegbile: https://www.pexels.com/photo/man-in-white-crew-neck-top-reaching-for-the-like-3314294/

“There’s one other thing I’d like to bring up,” I said. I was 95% sure my suggestion would be rejected, but it was essential to talk about it.

Last week, I discussed how designers sometimes feel uncomfortable making direct design recommendations to the team. Whether it’s a fear of hierarchy or being challenged, some designers struggle to recommend things directly.

But even if you’re okay talking about design recommendations, you sometimes uncover deep insights that aren’t directly related to UX.

In those cases, it’s still important to speak up because you are often the first person to notice these problems,

Talking to users often uncovers deep insights outside of design

Designers are often the first ones to uncover signs of a new problem. To explain what I mean, let’s use the analogy of a pebble in your shoe.

For some people, a pebble in their shoe isn’t a problem. Sure, it’s annoying, and they might be slightly frustrated by it, but they’re willing to put up with it in certain circumstances.

 

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